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Refund Policy

Effective Date: 20.06.2025

1. Overview

At Aqua God Limited, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds will be provided.

2. Eligibility for Refunds

You may request a refund if:

  • The product you received is defective, damaged, or not as described.

  • You have received the wrong product.

  • The product was not delivered within the agreed timeframe (subject to our delivery terms).

  • You are exercising your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

3. Non-Refundable Items

Refunds will not be provided for:

  • Products that have been used, damaged, or altered after delivery, except where the product is defective.

  • Products explicitly marked as non-refundable or final sale.

  • Services that have been fully delivered and accepted.

4. Return Process

To request a refund:

  1. Contact our customer service team within 14 days of receiving the product at:
    Email: [Insert contact email]
    Phone: [Insert contact phone]

  2. Provide your order number and details about the reason for the refund request.

  3. You may be required to return the product to us in its original packaging and condition.

  4. We will assess the returned product upon receipt.

5. Refund Methods and Timing

  • Approved refunds will be issued using the same payment method you originally used.

  • Refund processing may take up to 14 working days from receipt and inspection of the returned product.

  • Shipping and handling charges are non-refundable, except where required by law.

6. Cancellation and Right to Cancel

  • For online purchases, you may have a right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013.

  • To cancel, notify us in writing within the cancellation period.

  • Returned products must be unused and in original packaging.

  • Refunds for cancellations will be processed promptly but may be subject to reasonable deductions for loss of value.

7. Faulty or Damaged Products

If you receive a faulty or damaged product, please notify us immediately. We will arrange for a replacement, repair, or refund in accordance with your statutory rights.

8. Contact Us

If you have any questions about our Refund Policy or require assistance, please contact us:

Aqua God Limited

20 Wenlock Road

London

N1 7GU

Email: info@aquagod.co.uk
Phone: +447917 539 334

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